Coronavirus

Coronavirus (COVID-19) - Advice

Giving Our Customers Peace of Mind

If you are still planning to travel, we are putting the following measures in place. The health and wellbeing of our employees and customers remains our top priority.

- Limiting capacity on services to a maximum of 50% to help social distancing

- Enhanced cleaning of vehicles and all onboard customer touch points

- As a company, we have instructed our detailing staff to pay extra attention in detailing the vehicle by sanitizing them daily and in-between trips.

- Our detailing staff has been utilizing a disinfecting solution to clean and disinfect the interior of the vehicle concentrating on the door handles (both inside and out), locks, seat belts, heat/ac/radio controls, etc. in both the front and the rear of the vehicle.

- Our chauffeurs do not greet clients with a handshake and if a chauffeur handles luggage, the chauffeur should wipe down the luggage with anti-bacterial wipes, before passing the luggage back to the client.

- All chauffeurs are instructed to stay at home if they show any signs of symptoms.

- All chauffeurs are instructed to have closed area around them (a minimum of 2m)

- All entrances/exits of the bus is through the back-door to avoid unnecessary contact with the driver.

Our drivers, customer service teams, operational teams have been working incredibly hard to keep our services running safely. We want to thank them for their efforts and will continue to do all we can to support everyone who works in our business at this challenging time.

Contacting us during COVID-19

We are working hard to maintain our levels of customer service. In order to respond to your enquiries in a timely manner, we ask that you utilise the following email addresses:

Offer, New Booking, Cancellation and Booking Amendment

mrreisen@mrreisen.com or moni@mrreisen.com,

Invoicing/Suppliers
Invoice Query - nikolett@mrreisen.com

Thank you for your understanding

If any questions do arise, please do not hesitate to contact us.

We always strive to give you the best experience and look forward to take care of you during your next transport.